SHIPPING POLICY

At LUNEÉ ATELIER, every order is prepared with care to ensure it arrives safely and beautifully presented.

ORDER PROCESSING

Orders are processed within 1–3 business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

SHIPPING TIMES

Estimated delivery times:

• Domestic: 2–7 business days

• International: 7–21 business days

Delivery times are estimates and may vary depending on your location, customs processing, carrier delays, or seasonal demand.

SHIPPING RATES

Shipping costs are calculated at checkout based on your destination and selected shipping method.

From time to time, we may offer complimentary shipping during promotional periods.

INTERNATIONAL ORDERS

International customers are responsible for any customs duties, taxes, import fees, or other charges required by their destination country. These fees are not included in the purchase price or shipping cost.

ORDER TRACKING

If tracking is available for your shipment, you will receive tracking details by email once your order has been dispatched.

LOST OR DELAYED SHIPMENTS

If your package is delayed or appears to be lost in transit, please contact us at helloluneeatelier@gmail.com. We will work with the shipping carrier to help resolve the issue as quickly as possible.

INCORRECT SHIPPING INFORMATION

Please ensure your shipping address is accurate before placing your order. LUNEÉ ATELIER cannot be held responsible for delays, losses, or additional shipping charges resulting from incorrect or incomplete address information.

CONTACT

For any shipping-related questions, please contact us at helloluneeatelier@gmail.com. We're happy to assist.